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If you get an e-mail requesting that you confirm your account number or give other personal details, what should you do? DELETE IT! Call or e-mail the referenced company directly and ask whether the e-mail or website is really from them. NEVER CLICK ‘REPLY’ TO A SUSPICIOUS E-MAIL! Internet users have seen a significant increase in the instances of “phishing,” a term used to describe fraudulent e-mails and websites designed to look like legitimate correspondence from well-known financial institutions and government agencies. Criminals can easily copy logos and other information from legitimate sites and make it hard to determine a real e-mail from a fake one. If your have disclosed personal information to a possible phishing scam, file an online complaint with Internal Crime Complaint Center (a joint project on the FBI and the National White Collar Crime Center) at http://www.ic3.gov. Because the disclosure of personal information may put you at risk for identity theft, you also should go to the Federal Trade Commission’s identity theft website at http://www.consumer.gov/idtheft and follow the directions. If you have received a possible phishing e-mail, but have not responded to it, do not respond. Send copies of the e-mail to the Federal Trade Commission at uce@ftc.gov and the Anti-Phishing Working Group at reportphishing@antiphishing.org. Attention Quicken Users Our home banking product does not provide the ability to import financial transactions into Quicken 2005
or any other versions. Several years ago, Quicken decided to require institutions to contract with them and
pay an annual fee based on the institution’s asset size to allow users to import their data. The credit union
determined that the fee was unreasonable based on the number of our home banking users.
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Would you give your credit card number to someone who called you out of the blue? Of course not! An e-mail
isn’t any different. Your credit union will never ask for your personal information via e-mail.
